Shop policies

To make your shopping experience easy and straightforward, please take a few moments to read through our shop policies. If you still have any questions please do not hesitate to contact me on kv@emilyshouselondon.com

When you make an order, your name and email address will be automatically added to our mailing list so we can keep you up to date with all our latest news and offers. If you would prefer to opt out, please let us know at info@emilyshouselondon.com


Payment is accepted from Pay Pal, Stripe and Direct bank transfer.

We accept all major credit/debit cards through Stripe and PayPal.

Taxes are always included in the prices.


We ship with UPS as in my experience they are most reliable.
We will provide you with the tracking number and necessary information.
Please provide us with your phone number to ensure a smooth delivery.

Shipments to remote locations will have an additional courier charge. We also cannot deliver to PO Boxes.

Refunds and Exchanges

If you are unhappy with your purchase for any reason, please contact us within 3 days after receiving the goods. We will find a way to set things right whether through an exchange or refund.

Please note shipping costs can not be refunded. Also note that we can no longer refund PayPal or Stripe Fees when refunding your returned item. This means fees from the original payment will not be returned to you. 

Additional policies and FAQs

We also do wholesale & consignment. Please send us an email for more information.

Seller details

Emily’s House Ltd
London, London SW1H 9AA
United Kingdom

VAT GB 982 1834 00

Get in Touch:

Need more information? Or advice on what piece would work best in your home? Don’t hesitate to get in touch via telephone or email!

Battersea Showroom details:

Emily’s House Ltd, 204 Battersea Park Road, SW11 4ND

By appointment