Shop policies

To make your shopping experience easy and straightforward, please take a few moments to read through our shop policies. If you still have any questions please do not hesitate to contact me on kv@emilyshouselondon.com

When you make an order, your name and email address will be automatically added to our mailing list so we can keep you up to date with all our latest news and offers. If you would prefer to opt out, please let us know at info@emilyshouselondon.com

Payment

Payment is accepted from Pay Pal, Stripe, Direct bank transfer and Cheques.

We accept all major credit/debit cards through Stripe and PayPal.

Taxes are always included in the prices.

Shipping

We ship mostly with UPS.
We will provide you with the tracking number and necessary information.
Please provide us with your phone number to ensure a smooth delivery.

Shipments to remote locations will have an additional courier charge. We also cannot deliver to PO Boxes.

Refunds and Exchanges

If you are unhappy with your purchase for any reason, please contact us within 3 days after receiving the goods and we will find a way to set things right whether through an exchange or refund, minus shipping costs.

Additional policies and FAQs

We also do wholesale & consignment. Please send us an email for more information.

Seller details

Emily’s House Ltd
London, London SW1H 9AA
United Kingdom
kv@emilyshouselondon.com

VAT GB 982 1834 00

Get in Touch:

Need more information? Or advice on what piece would work best in your home? Don’t hesitate to get in touch via telephone or email!

Tetbury store details:

Emily’s House Rugs, 44 Long Street, Tetbury, Gloucestershire, GL8 8AQ

Thursday-Monday 10.30-17.00