Shop policies

I want to make your shopping experience easy and straightforward!


Payment is accepted from Pay Pal, Stripe and Direct Bank Transfer!

I accept all major credit/debit cards.

Taxed are included in the prices.


All orders are shipped within 5 working days with UPS or DHL. In my experience they are most reliable. You will receive a tracking number once your order is on its way!

Shipments to remote locations will have an additional courier charge. We cannot deliver to PO Boxes.

Refunds and Exchanges

If you are unhappy with your purchase for whatever reason, please contact me directly within 3 days after receiving the goods. We will find a way to set things right whether through an exchange or refund.

Please note shipping costs can not be refunded. Also note that we can no longer refund PayPal or Stripe Fees when refunding your returned item. This means fees from the original payment will not be returned to you. 

Seller details

Emily’s House Ltd
VAT GB 982 1834 00

Get in Touch:

Need more information? Or advice on what piece would work best in your home? Don’t hesitate to get in touch via telephone or email!

Our Battersea Store

Emily’s House London

204 Battersea Park Road,

SW11 4ND

Monday – Saturday 12.00-15.00 or by appointment